Contact us

We're here to help. If you have questions about your order, need help with a return, or simply want to get in touch, please fill out the contact form below. Our team will respond as soon as possible during our business hours.

Customer Support Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (GST / UTC +4)
  • Saturday & Sunday: Closed
  • Public Holidays (UAE): Closed

Response Time

We aim to respond to all inquiries within 24–48 business hours. During high-volume periods, response times may be slightly delayed — we appreciate your patience.

Other Ways to Reach Us

Store Information

  • Store Name: LUXURY CARTEL
  • Company Name: LUXURY CARTEL General Trading LLC
  • Business Address: Luxury Cartel store, Five Hotel Palm Jumeirah, Dubai, United Arab Emirates

Please use the contact form above to get started. We look forward to assisting you!

Contact us

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Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!