Last Updated: July 5, 2025

Welcome to LUXURY CARTEL General Trading LLC. This Payment and Billing Policy outlines the terms and methods related to purchasing products through our store. By placing an order on our website, you agree to and accept the terms outlined below.

Accepted Payment Methods

• Credit and Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay
• Buy Now, Pay Later: Tabby
  • Customers with existing Tabby accounts can log in and complete their payments directly at checkout.
• Cash on Delivery (COD): Available across Dubai
  • Note: COD orders are not eligible for free shipping.
  • Any fees related to COD are charged by the shipping provider. Please review our Shipping and Delivery Policy and the checkout page for full details.

Currency

All transactions on our website are processed in AED (United Arab Emirates Dirham) — the official currency of the UAE.

Billing & Receipts

• Digital Receipts: A detailed receipt is sent automatically to your registered email address upon successful payment.
• Please ensure your email is entered correctly at checkout to receive payment confirmation and order details.

Returns & Refunds

We offer a 14-day return and refund policy from the date of purchase. For full details, please refer to our Return and Refund Policy page.

Important Notes on COD and Shipping

• Orders placed using Cash on Delivery are subject to shipping fees.
• Free shipping is only available for prepaid orders.
• Additional fees, if applicable, will be clearly shown at checkout.

Contact Information

Company Name: LUXURY CARTEL General Trading LLC
Phone: +971 58 148 0050
Email: info@luxurycartel.ae
Business Address: Luxury Cartel store, Five Hotel Palm Jumeirah, Dubai, UAE
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GST / UTC +4)

Policy Updates and Notifications

This Payment and Billing Policy may be updated from time to time to reflect changes in our services or payment methods. Whenever we update this policy, we will notify customers via email or through prominent notices on our website. Continued use of our website after updates implies acceptance of the revised terms.